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Communications

PURPOSE

The policies and procedures are provided to establish guidelines for the provision of communication services such as Telecommunications, Interpreter, CART, TypeWell, or other communication services that may require contracting with an outside agency. Second, the policy establishes procedures and a timeline to ensure availability of services to all those in need of such services.

NIACC will furnish appropriate auxiliary aids and services where necessary to afford qualified individuals with disabilities an equal opportunity to participate in, and enjoy the benefits of NIACC’s services, programs, or activities. The type of auxiliary aid or service necessary to ensure effective communication will vary in accordance with the method of communication used by the individual; the nature, length, and complexity of the communication involved; and the context in which the communication is taking place. All requests will be discussed on an individual basis.

GENERAL REQUIREMENTS

  • To access communication services students must present documentation of a qualifying disability to NIACC Disability Services, located in the Administration Building, Room 106.
  • The Department requires a sixty-day (60 day) notice of the need for services in order to provide reasonable assurance that services wil be available when needed. The Department will attempt to obtain services requrested with less than sixty days notice, however, available services are provided in the order they were requested.
  • If Communication Services are not available when classes start, the student is to meet with the Counselor for Disability Services in AB106, to discuss reasonable alternatives that would enable the student to attend class and complete course requirements.
  • Special requests for services, such as field trips or workshops, are to be handled on an individual basis by speaking with the Counselor for Disability Services.

Video remote interpreting (VRI) services

In the event NIACC chooses to provide qualified interpreters via VRI services NIACC shall ensure that we provide a high quality video image and audio transmission that is large enough to display the interpreter’s and participating individual’s face, arms, hands, and fingers, regardless of his or her body position.

Telecommunications

NIACC will provide text telephones (TTYs) or equally effective telecommunications systems to communicate with individuals who are deaf or hard of hearing or have speech impairments, upon request.

Attendance Policy

If you are going to be absent from or late for a class, inform NIACC Disability Services (and the Service Provider) at least 24 hours in advance. If the Service Provider is not notified he/she will wait 10 minutes for a one-hour class, 20 minutes for a two-hour class, and a maximum of 30 minutes for a class lasting three hours or more. After the wait time is over, the Service Provider will report the “no-show” to NIACC Disability Services.

If you are absent from class three (3) times during a semester without calling to cancel interpreting or other services, your services may be “put on hold” for the semester. If you want services in your classes again, you MUST schedule a meeting with the Counselor for Disability Services.

First No-Show = FREE. The first time you are absent and do not call 24 hrs in advance to cancel interpreting or other services, the missed class will be noted by Disability Services without consequences.

Second No-Show = REMINDER. The second time you are absent and do not call 24 hrs before class to cancel services, you will get a letter in the mail reminding you that you have two “no-shows” for the semester.

Third No-Show = HOLD. The third time you are absent and do not call 24 hrs in advance to cancel services there will be a “hold” placed on the services provided. Services will not be provided for you until you have a meeting with the Counselor for Disability Services to explain your situation.